Frequently Asked Questions
Everything you need to know about Centellian24 skincare and your order.
What is the key ingredient in Centellian24 products?
Our products are formulated with TECA (Titrated Extract of Centella Asiatica), a high-purity ingredient derived from Madagascar's Centella Asiatica to soothe, repair, and strengthen the skin barrier.
Are Centellian24 products suitable for sensitive skin?
Yes, all our products undergo rigorous dermatological testing and are specifically designed to be gentle yet effective for hypersensitive and irritated skin types.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product in its original packaging within 30 days for a full refund.
Do you test your products on animals?
No, Centellian24 is committed to ethical beauty standards. We do not conduct animal testing on any of our formulations or finished products.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.